Refund & Cancellation Policy

1. 14-Day Free Trial Model (No Credit Card Required)

At Qbonic Technology LLP, we believe in complete billing transparency. To help you evaluate whether Qbonic Pro fits your workflow, we provide an automatic 14-Day Free Trial to newly registered users with no credit card required at signup (or the option to start directly on the Free tier).

During the 14-day trial period, you receive unrestricted access to all Pro features (up to 60,000+ rows, multi-report workspaces, custom KPI formulas) with $0.00 charged.

2. 1-Click Self-Serve Cancellation & Downgrade Anytime

You can cancel your subscription or turn off automatic renewals at any time directly inside the application:

How to cancel or turn off auto-renew:

1. Log in to Qbonic and navigate to the Plans Page.

2. Click "Turn Off Auto-Renew" (or "Cancel Free Trial" during trial).

3. Confirm your choice in the confirmation modal.

Cancellation & Expiry Scenarios:

• Canceling during the 14-Day Free Trial: Terminates trial immediately. Account reverts to Free tier. Your saved reports remain accessible.
• Trial Expiration without Upgrade: Automatically transitions to Free tier. Your saved reports remain viewable and interactive.
• Turning Off Auto-Renew on a Paid Subscription: Schedules cancellation at period end (CURRENT_PERIOD_ENDS). You retain uninterrupted access to all Pro features until the end of your prepaid billing period (your expiry date). No future renewal payments will ever be charged.
• One-Way Cancellation on Active Period: In accordance with payment gateway architecture (Kelviq MoR), turning off auto-renew is scheduled for the period end and cannot be resumed mid-cycle. Once your prepaid cycle concludes, your account transitions to the Free tier, and you may subscribe anew at any time.
• Active Monthly to Yearly Upgrade: Active monthly subscribers can upgrade to Yearly at any time in-place. The net prorated difference is charged immediately to your card on file with zero cash refund, extending your Pro access for 1 full year from that date.
• Yearly to Monthly Downgrade Blocked Mid-Cycle: Under our Zero-Refund policy, annual subscriptions cannot be downgraded to monthly mid-cycle. You can turn off auto-renew to let your annual subscription lapse at period end.

3. Zero-Refund Architecture & No Post-Billing Partial Refunds

Because we provide a risk-free 14-day trial period with no upfront credit card required before any billing occurs, processed subscription payments (monthly or annual) are strictly non-refundable once the paid billing cycle begins:

• We operate a strict Zero Cash Refund Policy: under no circumstance does money leave the merchant account for plan switches, cancellations, or downgrades.
• Plan upgrades apply any unused subscription days directly as a billing credit toward the new order with zero cash refund.
• No prorated cash refunds or partial credits are issued for unused days or early cancellations within a paid billing period.

4. European Union & UK Statutory Cooling-Off Period Waiver

If you are located in the EU or UK, pursuant to Article 16(m) of EU Directive 2011/83/EU and the UK Consumer Rights Act 2015, by purchasing or activating Qbonic Pro, you expressly consent to the immediate supply of digital performance and acknowledge that your statutory 14-day right of withdrawal is waived once the service has commenced.

5. Australian Consumer Law (ACL) Statutory Notice

For Australian consumers: Our services come with statutory guarantees that cannot be excluded under the Australian Consumer Law (Competition and Consumer Act 2010). If there is a major failure with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value.

6. Exceptional Circumstances & Billing Inquiries

If you believe you were charged in error due to a technical defect, duplicated billing transaction, or unauthorized account access, please contact our support team immediately at admin@qbonic.com within fourteen (14) days of the charge date with your registered email and Kelviq transaction or invoice ID.

We investigate all billing inquiries in good faith and work with our Merchant of Record (Kelviq) to resolve genuine technical errors.

7. Merchant of Record (Kelviq) Receipts & VAT Invoices

Our order process is conducted by our online reseller Kelviq. Kelviq is the Merchant of Record for all our orders. Kelviq provides all customer service inquiries and handles returns.

All subscription transactions are securely processed by Kelviq. You can view past invoices, download official VAT/tax receipts, or manage your payment methods through the Kelviq Customer Portal link provided on your email receipt or in your Qbonic in-app Plans Page.

8. Contact Us

For any billing questions:

Qbonic Technology LLP

Email: admin@qbonic.com / legal@qbonic.com

Website: https://qbonic.com